Effective Date: 1 July 2026
At GRS Care Pty Ltd (“GRS Care”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. We understand the importance of maintaining the confidentiality of the information you share with us and are dedicated to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or engage with our disability support services.
About Us
Legal Name: GRS Care Pty Ltd
ABN: 72 686 746 547
ACN: 686 746 547
NDIS Registration Number: 4-LCGR0UQ
GRS Care Pty Ltd is a Melbourne-based disability support provider dedicated to delivering personalised and respectful support services to people living with disability. We work closely with participants, families, carers, and support coordinators to provide practical assistance that promotes independence, choice, dignity, and community inclusion.
What Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Full name
- Phone number
- Email address
- Residential or postal address
- NDIS participant details
- Information about your support needs
- Emergency contact details
- Information you provide through our contact forms
- Information provided during enquiries or consultations
- Feedback, complaints, or compliments
- Website usage information such as IP address, browser type, pages visited, and cookies
We only collect information that is reasonably necessary to provide our services or respond to your enquiries.
How We Collect Information
We may collect your information when you:
- Visit our website
- Submit an online enquiry
- Complete a contact form
- Contact us by phone or email
- Request information about our services
- Become an NDIS participant receiving our supports
- Communicate with our staff
- Provide feedback or lodge a complaint
Where appropriate, we may also receive information from:
- Your nominated representative
- Family members or carers
- Support coordinators
- Healthcare professionals
- Government agencies
- The National Disability Insurance Agency (NDIA)
- Other organisations where you have authorised us to do so
How We Use Your Information
We use your personal information to:
- Respond to your enquiries
- Deliver disability support services
- Develop personalised support plans
- Communicate with participants, families, and carers
- Manage appointments and service delivery
- Meet our obligations as an NDIS provider
- Improve our services
- Respond to feedback or complaints
- Comply with legal and regulatory requirements
- Maintain accurate records
Where permitted by law, we may also use your information to send updates about our services. You can opt out of marketing communications at any time.
Disclosure of Personal Information
We respect your privacy and do not sell or rent your personal information.
We may disclose your information where necessary to:
- The National Disability Insurance Agency (NDIA)
- Government authorities
- Healthcare professionals involved in your care
- Support coordinators
- Allied health providers
- Trusted IT and website service providers
- Professional advisers such as accountants or legal advisers
- Organisations where required by law
- Other parties where you have given your consent
Any third parties we engage are expected to handle your information securely and in accordance with applicable privacy laws.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our security measures include:
- Secure electronic systems
- Password-protected databases
- Restricted staff access
- Secure document storage
- Regular software and security updates
Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Understand website traffic
- Analyse visitor behaviour
- Improve website functionality
- Enhance user experience
You can disable cookies through your browser settings, although some website features may not function correctly.
We may also use website analytics tools that collect anonymous information about website usage.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you.
If you believe any information is inaccurate, incomplete, or out of date, you may request that we correct it.
Requests should be made using the contact details provided below.
In some circumstances, access may be refused where permitted by Australian law.
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Lodge a complaint if you believe your privacy has been breached
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Children’s Privacy
Where we provide services to children or young people, personal information will generally be collected from or with the consent of a parent, guardian, or authorised representative, unless otherwise permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices.
The latest version will always be available on our website, together with the effective date.
Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us.
GRS Care Pty Ltd
ABN: 72 686 746 547
ACN: 686 746 547
NDIS Registration Number: 4-LCGR0UQ
Website: https://www.grscare.com.au/
Email: info@grscare.com.au
Phone: +61 466 560 106
Office Address: Melbourne
